Organization

The Canadian Hearing Society is the leading provider of services, products, and information that remove barriers to communication, advance hearing health and promote equity for people who are culturally Deaf, oral deaf, deafened and hard of hearing. The original purpose of the Society was to find employment opportunities for deaf and hard of hearing people. Today, the Society has moved well beyond its initial mandate by offering additional programs and services that address a host of different needs.

Organization website: www.chs.ca

Project

The Society wants to ensure that their customers are being served in the best way possible. Endeavour was engaged to evaluate the Society’s customer feedback process and provide recommendations.

Consulting Team

Project Advisor	Charmaine Wong Manager Deloitte Consulting
Engagement Manager	Patrick Dunn, MBA Research Consultant Market Probe Canada
Senior Consultant	Linda Coltman Various volunteer board and executive roles in the non-profit sector
Consultant	Wendy Dobson-Belaire, BSc PhD Candidate, Department of Molecular and Medical Genetics University of Toronto
Consultant	Vivek Chandwani, BASc Business Technology Analyst Deloitte
Consultant	Melissa Low, BA Human Resource/Payroll Administrator Geneva Centre for Autism
Consultant	Fei Yan, BMath Investment Specialist Bank of Montreal