Members of the Advisory Board have in-depth knowledge and experience in consulting and the non-profit sector. The advisors provide guidance to both the executive and consulting teams.
Jay Acharya, Senior Business Manager, Capital One
Dr. Ann Armstrong, Lecturer, OB/HRM & Director, Social Enterprise Initiative, Rotman School of Management
John Baker, CEO, Aperio & Associated Faculty, Nonprofit Management & Leadership Program, Schulich School of Business
Sangeeta Chopra-Charron, Principal & Senior Change Agent, Symphini Change Management Inc.
Jennifer Frees, Consultant, Non-Profit Marketing Specialist, Opus Philanthropic Strategies Inc.
Matt Fullbrook, Manager, Clarkson Centre for Business Ethics & Board Effectiveness, Rotman School of Management
Yury Gerasimchuk, Director and Co-Owner, M-Vector Canada Inc.; Marketing Director, Trigenics Institute of Functional Neurology
Alex Gill, Principal, Mendicant Group & Instructor, Nonprofit and Voluntary Sector Management Program, Ryerson University
Jon Haywood, Fraud and Internal Operations, Capital One
Teresa Huang, Manager, Advisory Practice, PricewaterhouseCoopers
Dr. Zayna Khayat, Principal, Boston Consulting Group
Vivek Kumar, Business Director, Capital One
Jim Love, CEO, Chelsea Consulting; Board Chair, GTA Chapter, CMC-Canada
Dr. Agnes Meinhard, Associate Professor, Ted Rogers School of Management & Founding Director, Centre for Voluntary Sector Studies
George Oliver, President, BGO Consulting Inc.
Sharon Sehdev, Sales Director, Cognition LLP
Gail Severini, Principal & co-founder, Symphini Change Management Inc.
Ming-Young Tam, MSW, Independent Consultant, non-profit and community sector
Charmaine Wong, Manager, Deloitte Consulting
Jane Zhang, Program Director, TechSoup Canada
Tom Zizys, Independent Consultant, Employment, Housing, Community Development and International Development
Advisory Board Members
Ann Armstrong
Director of Social Enterprise Initiative, Rotman School of Management, University of Toronto
Lecturer, OB/HRM, Rotman School of Management, University of Toronto
Faculty, Master of Biotechnology, University of Toronto Mississauga
Faculty Associate, Centre for Ethics, University of Toronto
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Dr. Ann Armstrong is Director, Social Enterprise Initiative and Lecturer, Organizational Behaviour/HR Management at the Rotman School of Management, University of Toronto, and Faculty Associate at the Centre for Ethics, University of Toronto. Dr. Armstrong has been a lecturer in OB/HRM at Rotman for the past six years, and has taken an active role in increasing the School’s involvement in the non-profit/social enterprise sector. She teaches courses in non-profit consulting, change management, team building, and organizational theory and design, as well as in the Master of Biotechnology and the Culture, Communication and Information Technology programs. Dr. Armstrong also consults to organizations on compensation, creativity and organizational design, and currently serves as Chair of the board of Rotman NeXus, a student-run consulting agency serving the social sector, and as Chair of the Advisor Committee of the University of Toronto’s Volunteer Consulting Group.
Some of Dr. Armstrong’s publications include, “Teaching Creativity: An ‘EEE’ Experiential Exercise,” Journal of Management Education (1999); with J. D’Cruz and M. Taylor, “The Magellan Corporation,” (2001), prepared for the Rotman School of Management Aerospace EMBA; with T. Rimac, “Pot of God or Pandora’s Box? Early Stages of a Social Enterprise within a Non-profit Organization – A Canadian Perspective”, for the IESE Social Enterprise Conference (Barcelona, 2005); and with Jack Quarter and Laurie Mook, “Understanding the Social Economy: A Canadian Perspective.” Dr. Armstrong attended and achieved her PhD from the University of Toronto. She has also won Teaching Awards from Rotman School of Management, Graduate Teaching Excellence Award from the University of Guelph, and the R.P. Gilmor Award for Student Service, also from the University of Guelph. |
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John Baker
CEO, Aperio
Associated Faculty, Nonprofit Management & Leadership Program, Schulich School of Business
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John Baker is a Partner and Chief Executive of Aperio, running the Canadian office of the firm. John has an extensive breadth of Executive and Chief Executive experience in the public, private and not-for-profit sectors and has a broad background in strategic and business planning. He has been particularly recognized for his work developing leadership training programs for non-profit executives, and in developing multi-organization partnerships. Prior to his work with Aperio, John was the Founding President of Proventus Inc., a for-profit spin off of a not-for-profit association, and prior to that the President and CEO of the Ontario Service Safety Alliance.
John is also a retired Naval Officer having elected early retirement after 21 years of service in the Canadian Navy. He has a BA in International Studies from the Royal Military College of Canada, has attended the Banff School of Management and The Aresty Institute of Executive Education - Wharton School, University of Pennsylvania. |
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Sangeeta Chopra-Charron
Principal & Senior Change Agent, Symphini Change Management Inc.
Sangeeta Chopra-Charron is a founding Principal and Senior Change Agent at Symphini Change Management Inc. Drawing from over 20 years of experience and a successful track record in the financial services arena, Sangeeta specializes in the areas of: Business Planning, Market Strategy, Market Research, Product Development, Change Management and Business Process Knowledge Management. She brings strong negotiation and people management skills.
A committed volunteer, Sangeeta continues to give back. She is a qualified Instructor for Junior Achievement and her experience in the public sector includes: mediator for the public sector, President of a non-profit organization as well as Chair of Parent Councils in both the primary and secondary public school systems. These personally rewarding experiences also serve to ground and enlighten her outlook on life.
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Jennifer Frees
Consultant, Non-Profit Marketing Specialist, Opus Philanthropic Strategies Inc.
Jennifer is an innovative professional with diverse event, fundraising, marketing, and public relations experience in both agency and non-profit sectors. She has developed and managed award-winning large-scale international events projects and campaigns for blue chip organizations, as well as strategic fundraising and awareness programming for charitable initiatives.
Jennifer’s expertise lies in her exceptional communication skills with superior knowledge of consumer value drivers and marketing savvy. Non-profit clients have included: Tides Canada - Climate Solutions Project, Social Innovation Generation @ MaRS, PowerUP Canada, The Credit Valley Hospital Foundation, and The Richmond Hill Community Support Centre.
Jennifer is an active member of a number of non-profit organizations in the health and arts sectors. She believes in the promotion of philanthropic values in the local and international community and prides herself on developing creative and unique fundraising programs that are enticing, enjoyable and accessible to a wide range of socio-economic groups.
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Matt Fullbrook
Manager, Clarkson Centre for Business Ethics and Board Effectiveness, Rotman School of Management, University of Toronto
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Matt Fullbrook has been Manager of the Clarkson Centre for Business Ethics and Board Effectiveness (CCBE) at the Rotman School of Management, University of Toronto since 2003. The CCBE is best known for its annual corporate governance ratings, and contributions to the Globe and Mail’s annual Board Games report. In the last quarter of 2007, the Centre began investigations into corporate governance in small- and medium-sized Canadian firms, as well as family-run businesses. Matt received his B.A. in English and Philosophy from the University of Toronto. |
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Yury Gerasimchuk
Director and Co-Owner,M-Vector Canada Inc.
Marketing Director, Trigenics Institute of Functional Neurology
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Yury Gerasimchuk is a Director and co-founder of M-Vector Canada Inc., a market research and consulting firm that primarily focuses on market and social research, business consulting and public opinion polling in the Central Asia (Kyrgyzstan, Kazakhstan, Tajikistan, Uzbekistan and Turkmenistan). Yury has 15 years of managerial experience, including 12 years of experience in market research and management consulting. He was personally involved in different capacity in more than 80 marketing and social research and consulting projects for different organizations, such as The World Bank, Coca-Cola, The Global Fund, Schwarzkopf & Henkel, Philip Morris, EBRD, UNICEF and others. Yury has BA from the Kyrgyz State University, and MBA from the Academy of Management, the Kyrgyz Republic. He is a member of ESOMAR (European Society of Market Research). Yury speaks English and Russian. |
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Alex Gill
Principal, Mendicant Group
Instructor, Nonprofit Management, Government Relations & Corporate Citizenship, Ryerson University
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Alex Gill is the principal of Mendicant Group. Alex has more than ten years of experience as a nonprofit administrator and executive. Prior to founding his consultancy, Alex was Vice-President of Communications and Marketing at the Canadian Centre for Philanthropy / Imagine Canada. He also helped set up the Ontario Society of Professional Engineers, serving as its first Director of Public Affairs and later as its interim CEO. He began his career in the nonprofit sector as the Director of Communications for ACTRA Toronto Performers. Alex has a Masters degree in Communications and holds postgraduate certificates from the University of Toronto’s Rotman School of Management (change management) and York University’s Schulich School of Business (marketing management). He also teaches nonprofit management, government relations and corporate citizenship at Toronto’s Ryerson University. |
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Jon Haywood
Fraud and Internal Operations, Capital One
Jon has over 15 years experience working in the areas of strategy development, operations management, risk management and strategy consulting. Jon currently leads the Fraud and Internal Operations group at Capital One where he is focused on mitigating business risk and delivering an exceptional customer experience. Prior to his current role, Jon led the development of Capital One’s strategy to introduce PayPass contactless payment technology as well as Chip and PIN technology. Before joining Capital One, Jon spent several years in Deloitte’s Corporate Strategy practice advising clients across North America in the financial services, healthcare and energy sectors.
Jon holds an MBA from the Schulich School of Business and an Hons. Bachelor of Commerce from Queen’s University. .
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Teresa Huang
Manager, Advisory Practice, PricewaterhouseCoopers
Teresa Huang is a Manager with the Advisory Practice at PricewaterhouseCoopers. She has over nine years of experience in the areas of organizational capability building, process engineering, decision support modeling, outsource vendor selection and management, and strategic planning. Prior to returning to PwC, Teresa also took on various roles in industry at an Energy and Home Services company, including at the senior leadership level as the Director of Process Engineering. She and her team were responsible for process analysis and system implementation projects in Operational areas such as Customer Care, Field Service Deployment and Workforce Planning.
Teresa hopes to apply her practical experience and solid leadership skills in developing young consultants and assisting not-for-profit organizations to meet their vision and objectives.
Teresa has a Bachelor of Applied Science degree in Mineral Engineering from the University of Toronto, specializing in Environmental Engineering..
Zayna Khayat
Principal, Boston Consulting Group
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Dr. Zayna Khayat is a Principal with the Toronto office of The Boston Consulting Group (BCG), a global management consulting firm that helps clients across all industries solve strategic and management issues across a range of business topics. Since joining BCG in 2001, Zayna has helped for-profit and not-for-profit clients in a variety of sectors including telecom, financial services, aviation, and health care solve diverse business issues including strategy and organizational re-design. Zayna is a core member of BCG’s Health Care practice where her clients include biopharmaceutical companies, health insurers, medical device companies, etc.. She is also a core member of BCG’s Organization Practice where she has expertise in organizational re-design. At BCG, Dr. Khayat is actively involved with the firm’s Women’s Initiative and Community Investment Committee. Prior to joining BCG, Zayna earned her Ph.D. in biochemistry from the University of Toronto / Hospital for Sick Children where she was a scholar of the Canadian Institutes of Health Research, studying how insulin and exercise regulate blood glucose in the muscle, and why/where this process breaks down during disease states such as diabetes. Dr. Khayat is a founding member of the Toronto Volunteer Bridge, a volunteer networking agency serving young professionals in the GTA. She also maintains involvement with various initiatives of the Toronto City Summit Alliance including the TRRA (Toronto Region Research Alliance) and Career Bridge. Zayna speaks fluently in English, French and Arabic, and resides in Toronto with her husband and 2 children. |
Vivek Kumar
Business Director, Capital One
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Vivek has over 10 years of experience across a broad business spectrum including: strategy development, operations management, outsourcing and IT consulting. As Business Director at Capital One, Vivek leads core customer management programs where he is responsible for developing and executing strategies that drive growth & engagement across the Card customer base. He is also responsible for managing the profitability for the Capital One card portfolio by running portfolio optimization strategies. Vivek possesses strong analytical skills and has successfully delivered several complex initiatives that are grounded in fact based problem solving. Vivek holds an MBA from IIM Calcutta and a B.Tech (IIT). He is also a trained Six Sigma Black Belt and has earned his Certified Financial Analyst (CFA) designation. |
Jim Love
CEO, Chelsea Consulting
Board Chair, GTA Chapter, CMC-Canada
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Jim Love is the CEO of Chelsea Consulting (www.chelseaconsulting.ca), a strategic IT and Business consulting company headquartered in Toronto, Canada. Equally at home in both strategic business and technology, Jim has served clients ranging from large international firms to exciting entrepreneurial startups. Jim is passionate about bringing together People, Process and Technology. On People front, he is an expert in Organizational Change with a focus on building teams – increasing virtual teams using collaborative and social media technology. On the process side, he is the author of a collaborative methodology in Lean process transformation which rapidly accelerates an organization’s speed of adoption as well as ensuring lasting, measureable results. Last, he is a technologist, with a strong understanding of web based technologies. He built a successful Software as a Service (SaaS) company and is CEO of the Outsourcing and Managed Services firm Chelsea Consulting. He is regarded as an expert in IT governance, especially in the field of Portfolio Management. Jim’s work has been published in a number of journals and periodicals. He writes a blog for Tech Web and is a regular contributor to the Cutter Journal of IT. He is a sought-after speaker and hosts two online radio shows GameChanging (www.BlogTalkRadio.com/GameChanging) and the Customer Experience Show (www.BlogTalkRadio.com/CustomerExperienceShow). Both are syndicated as weekly podcasts. He is part-time professor at the University of Waterloo in the Master’s program at the Centre for Business Entrepreneurship and Technology (CBET). He is the head of the largest chapter of CMC Canada, the association representing professional management consultants in Canada and the organization that grants the legal designation CMC which is recognized in over 43 countries. In recognition of his contribution to management consulting, he was awarded a Fellowship in the association (FCMC). |
Agnes Meinhard
Associate Professor, Ted Rogers School of Management, Ryerson University
Founder & Director, Centre for Voluntary Sector Studies, Ryerson University
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Dr. Agnes Meinhard is Associate Professor of Organizational Behaviour and Theory in the Ted Rogers School of Management at Ryerson University. She is the founding director of the Centre for Voluntary Sector Studies at Ryerson. Her research focuses on the voluntary and nonprofit sector. Some of the areas she has researched are: the formation, growth and demise of voluntary organizations; risk management in nonprofit organizations; corporate participation in the social economy; partnerships between for-profit and nonprofit organizations; strategic responses of voluntary organizations to changing policy; women’s voluntary organizations; volunteer behaviour and development; student volunteering; leadership and organizational change. Her work has been published in books and academic journals. Agnes Meinhard was instrumental in establishing Canada’s first undergraduate interdisciplinary curriculum in nonprofit and voluntary sector management at Ryerson University and teaches courses in developing effective nonprofit organizations and leading nonprofit organizations through change. Voluntary organizations are not only of academic interest to Dr. Meinhard; she serves on the boards of several nonprofit organizations. |
George Oliver
President, BGO Consulting Inc.
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George has managed his management consultancy for over 16 years. His practice focuses on healthcare, broadcasting and the non-profit sector in functional areas that include operations, project management, business planning and organization development. A partial client list includes the Canadian Association of Food Banks, the Canadian Broadcasting Corporation, Stanford University Medical Centre, the Ministry of Health and Long-Term Care and the Ontario Veterinary College. Prior to founding his consultancy, George held progressively senior positions at CBC Radio, Pitney-Bowes and IBM Canada. George serves on non-profit boards, is an active volunteer and is in the midst of transitioning into a non-profit Executive Director role. George is currently enrolled in the Non-Profit Management program at Ryerson University. He holds an MBA (Queen’s), a BA (Brock) and has completed programs in leadership, innovation and change management amongst others. |
Sharon Sehdev
Sales Director, Cognition LLP
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Sharon Sehdev is a Sales Director for Cognition LLP working in the Toronto office. She is responsible for developing relationships with public, private and not for profit companies, ensuring they receive quality services and leading industry expertise. Prior to this, Sharon was a Client Service Director for PricewaterhouseCoopers in the Toronto downtown office, responsible for developing relationships with local top tier clients in the technology sector. Sharon has a BA (Honours) from the University of Western Ontario. |
Gail Severini
Principal & co-founder, Symphini Change Management Inc.
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Gail is a Principal and co-founder of Symphini Change Management Inc., which focuses on leading and managing change. Gail has 20 years of experience implementing strategic change in various industries. She participates in several professional associations and serves on various advisory boards. Her articles and presentations are published regularly and she has been interviewed on the topic of Change Management, for example through BusinessWeek’s Market Advisory Board on “fresh ideas on how to manage through the recession”. Gail is a graduate of Queen’s University and earned her Certified Management Consultant (CMC) designation in 1993. She continues as an active member of the Canadian Association of Management Consultants, sponsoring and mentoring prospective members. She is also Certified in Prosci Research’s Change Management Program. |
Ming-Young Tam
MSW, Independent Consultant, non-profit and community sector
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Ming-Young Tam has worked with non-profit sector and community-based organizations for over 10 years. She has extensive experience in program development, program evaluation, stakeholder coordination, policy research and project management. As she is a generalist at heart, Ming-Young has worked with a variety of social issues, including newcomer settlement, child and youth development, violence against women, community health, grant-making, and non-profit management. Her professional experience includes a variety of social administration and policy positions with the United Way Toronto, City of Toronto, Laidlaw Foundation, and the Ontario Ministry of Health and Long-Term Care. Ming-Young is also an associate with Nayar Consulting, a Toronto-based firm that specializes in supporting community and social service agencies. Recent volunteer experience includes: Facilitator for an immigrant settlement program, Board Member with a research organization, Scholarship Application Assessor for a national awards program, and Executive team member with a youth policy engagement network. Ming-Young is a graduate of Queen’s University at Kingston, and has a Master of Social Work degree from the University of Toronto. |
Charmaine Wong
Charmaine Wong is a Manager in Deloitte Consulting’s Information Management practice. With over 7 years of experience in consulting, she brings a wide breadth of expertise in business and technology strategy development, business transformation, and technology implementation. Charmaine has extensive experience in leading teams, and building relationships with senior management and team members. While at Deloitte, she played a key role in developing ACT (Advising the Community Together), a taskforce dedicated to providing opportunities for socially minded Deloitte practitioners to serve leaders of youth-oriented non-profit organizations. Charmaine is also heavily involved in forming and driving various firm wide women and talent development initiatives. Charmaine holds special interest in assisting not-for-profit organization to meet their organization vision and objectives. For the past several years, she has been heavily involved with Sheena’s Place and recognized for her efforts in assisting them to develop their technology strategy, improve operational processes, increase accountability to board and donors, and drive various fundraising activities. Charmaine also applies her technical and business process engineering experience by actively volunteering for various not-for-profit animal rescue organizations. Prior to joining Deloitte, Charmaine graduated from the University of Toronto obtaining a Bachelour of Applied Science degree in Industrial Engineering specializing in Information Systems and Process Design. She played a key role in developing student consulting organizations such as the University of Toronto Consulting Association and is a founding member of their Volunteer Consulting Group.
Jane Zhang Jane Zhang has been involved in the nonprofit technology sector for over ten years. She is currently Program Director of TechSoup Canada and Director of Corporate Social Responsibility of the Information Technology Association of Canada (ITAC). Prior to this, she was Program Coordinator for Partnership Platform, an initiative of ITAC that has been instrumental in establishing cross-sector partnerships for nonprofits on technology projects. In addition, Jane has been an active participant in the Toronto technology community, helping to organize technology events such as DrupalCamp, Women in IT, and Software Freedom Day. Jane is currently on the board of The Regeneration House, where she is helping to oversee the development of its IT strategy and fundraising initiatives. She is also one of the founders of the Vancouver Chapter of DigitalEve, an international nonprofit organization aimed at helping women in the technology sector. During her time at DigitalEve Vancouver, Jane helped to grow their membership from five to over 3000 in its first year. Jane served for two years as the director of Community Online Development program at DigitalEve Toronto, a program staffed entirely by volunteers designing web sites for the nonprofit sector at no cost.
Manager, Deloitte Consulting

Program Director, TechSoup Canada
Director, Corporate Social Responsibility, Information Technology Association of Canada

Tom Zizys
Independent Consultant, Employment, Housing, Community Development and International Development
Tom Zizys has worked as a consultant in the community sector for over 18 years. He has extensive experience as a policy researcher and project consultant in the community sector, focusing on labour market analysis and designing employment programs. Other fields of work have included community economic development and addressing homelessness. He specializes in research studies, evaluations, project development and funding proposals. Tom previously held a number of senior positions in the Government of Ontario, including Director of Policy, Premier’s Office (1985-86), Executive Coordinator, Cabinet Committee on Justice Policy (1987), and Chairman, Housing Advocacy Task Force (1988-89). He has taught several courses at the university level at York University and Ryerson University, including program evaluation, public policy and public law. He has also been involved in numerous international development projects, funded by the World Bank, the United Nations Development Programme, the Canadian International Development Agency, the British Department for International Development and the United States Agency for International Development. As a result, he has significant international expertise in project design (including the design of evaluation frameworks and identification of indicators), project implementation and project evaluation. Tom holds degrees in political science (BA – McGill), law (LLB – York University) and public administration (MPA – Harvard). |













