Herman Ng, Engagement Manager

Endeavour created opportunities for me to meet many driven and intelligent young professionals from different industries with the common goal of creating societal impacts through volunteer consulting.”

 

What is your educational background and work experience?

I am currently an Associate Director of Value Creation at Bell Canada, providing consulting services to internal stakeholders across different segments of BCE (Bell Canada Enterprises). I joined Bell with over seven years of experience at TELUS and Honeywell in technology strategy setting, network operations and capital planning, and external-customer consulting from Vancouver and Toronto.

A Professional Engineer (P.Eng.) of Ontario, I hold a Bachelor of Applied Science (B.A.Sc.) in Engineering Science from the University of Toronto, a Master of Engineering (M.Eng.) from Simon Fraser University, as well as a Master of Business Administration (M.B.A.) with double specializations in finance and strategic management from the Rotman School of Management, University of Toronto.

Why did you choose to volunteer with Endeavour?

Volunteering with Endeavour broadened my horizon in understanding the challenges uniquely faced by non-profit organizations while providing me with services-in-kind opportunities towards meaningful causes.

Please describe the project that you worked on.

Our project team provided financial assessment, human resources (HR) management strategies, and actionable implementation plans to the Canadian Cultural Society of the Deaf (CCSD). The CCSD approached Endeavour after weathering the latest financial crisis. Our contributions to the CCSD will ensure that this charity can achieve sustainable growth with the appropriate financial and HR disciplines to celebrate the Deaf culture for years to come.

What was your role on the volunteer project and what are some of the activities that you performed?

Serving as the Engagement Manager of the CCSD project team, I supported six Endeavour consultants in a six-month engagement. I was essentially the seventh consultant with additional duties such as initial client liaison and team logistics. I wore different hats at different times – a facilitator when collaborating amongst the team members during meetings and war-room sessions, a project manager when consolidating the team’s inputs during client information package preparations, an informal mentor when being consulted individually for career advice are just a few of many examples.

How has volunteering with Endeavour helped you personally and professionally?

Endeavour created opportunities for me to meet many driven and intelligent young professionals from different industries with the common goal of creating societal impacts through volunteer consulting.

Any advice for future Endeavour volunteers?

Respect your team members. Bring an open mind for some heated healthy debates and constructive discussions with other volunteers all in the interest of the clients’ well being. Think from the client’s perspective.

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