Hear From Endeavour Engagement Managers
Principal, CGL Communications
Ivey Executive MBA
Associate Director, Bell Canada
Former Assistant VP, GE Capital
The Engagement Manager plays a pivotal role in the overall success of the consulting engagement. The Engagement Manager position is filled by a leader who can motivate a diverse team of volunteers and build relationships with clients and stakeholders to deliver solutions that make an impact. The Engagement Manager usually, but not always, has consulting experience.
The Engagement Manager has the capability and responsibility for the following five area of equal importance.
1. Project Leadership & Management
The Engagement Manager manages the entire project life cycle, including: diagnosing the client needs through client consultations; defining the problem statement, scope of work and timeline; structuring and executing the problem solving methodology; leveraging the knowledge and creativity of the senior consultants and consultants to generate solutions; managing and motivating the consulting team to meet project milestones; leveraging the expertise of the project advisor for feedback on methodology, research and solutions; and escalating team performance issues to the Executive Team.
The Engagement Manager typically still does hands-on work and analysis, instead of playing a purely managerial role. It is the responsibility of the Engagement Manager to ensure that the final deliverable is of the highest quality and meets or exceeds the client’s expectations.
2. Client Leadership & Relations
The Engagement Manager builds and maintains a close working relationship with the non-profit client assigned to his/her consulting team, including: developing a good understanding of the client’s sector and strategic and organizational issues; identifying the root causes of the client’s challenges and short/long-term solutions to help the client improve its impact and sustainability; and overseeing and managing the relationship with the client, including communicating at least bi-weekly with the client on the status and progress of the consulting project and scheduling client meetings.
3. Advisor Relations
The Engagement Manager builds and maintains a close working relationship with the project advisor assigned to his/her consulting team, including: working with the advisor and team to set expectations around meetings and communications; leveraging the expertise of the advisor for feedback on the statement of work, methodology, research, resources, options, recommendations, presentations and the final deliverable; and overseeing and managing the relationship with the advisor, including communicating at least bi-weekly with the advisor on the status and progress of the consulting project and scheduling advisor meetings.
4. Associate Development
The Engagement Manager motivates, supports and enables his/her associates (both senior consultants and consultants) to become high performers on the consulting engagement by: identifying the talents, knowledge, interests, development areas and creativity of the senior consultants and consultants on his/her team; designing and matching workstreams with the strengths, interests and development areas of the associates; transferring knowledge; providing opportunities for associates to take ownership and leadership; providing feedback and mentorship to associates to help them develop; and monitoring and managing team performance.
5. Organizational Development & Knowledge Management
The Engagement Manager plays a leading role on his/her consulting team in helping Endeavour to develop and strengthen our organizational capacity to serve our clients and share knowledge among volunteers in the organization by: ensuring active participation and learning by yourself and all team members in our orientation, training sessions, and mid-term and final reviews; providing feedback and suggestions for improvement to the Executive Team; and sharing the consulting team’s statement of work, presentations and final deliverable with the Executive Team for Endeavour’s Knowledge Centre.